The Problem This busy Accounts Receivables department handles a high volume of invoice queries. Customers cannot pay out on invoices under query. Any delay in resolving those issues negatively impacts the aged debtors ledger. Invoice queries were being submitted several times by customers, even after they had been previously addressed and should have been released …
The Problem The accounts and customer service departments in a facilities services company had none of their processes documented. With staff turnover and new technologies introduced over the years, knowledge was being lost. Staff members were completing tasks and responding to support requests in different ways, resulting in an inconsistent customer experience. Within the organisation, …
Case Study – Process Documentation for Facilities Management Company Read More »